Refund policy

Right of withdrawal

Return address:

Brightside Products

Staffordstr. 20, 63303 Dreieich, Germany

 

You have the right to cancel this contract within 30 days without giving reasons.

The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier took possession of the goods(s).

In order to exercise your right of withdrawal, you must inform us (Brightside Products UG, Zum Mühler 18, 63075 Offenbach, Germany, email address: info@glomos.de) by means of a clear statement (e.g. a letter sent by post or e-mail) about your decision to revoke this contract. You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods.



Sample cancellation form

(If you would like to cancel the contract, please fill out this form and send it back to:)

Brightside Products UG
Staffordstr 20
63303 Dreieich
Germany

Email: info@glomos.de

I hereby revoke the contract I concluded for the purchase of the following goods:

Order number:

Item number:

Item name:

Number:

Ordered on: Received on:

Name of the consumer(s): Address of the consumer(s): Signature of the consumer(s) (only for paper notification): Date:

______________________________ (Signature of the consumer(s))